Frequently Asked Questions

  • Prices are based on the entire weight of the package.

    Australia

    Standard Shipping $ 

    Up to 500g - $12

    Up to 2kg - $15

    Up to 3kg - $18

    Over 3kg - $25

    Express Shipping $ 

    Up to 500g - $15

    Up to 2kg - $20

    Up to 3kg - $25

    Over 3kg - $30

    Please ensure that your shipping address is correct at the time of checkout. We cannot take responsibility for orders delivered to an incorrect address. If you think there may be an error in the details you submitted, contact us right away so we can help resolve it.

  • Regular Parcel Post

    WA: 2-4 business days

    VIC, NSW, QLD, TAS, SA, NT:

    3-6 business days

    Express Parcel Post

    WA: 1-2+ business days

    VIC, NSW, QLD, TAS, SA, NT:

    1-3+ business days

  • No, we currently only ship orders within Australia.

    International shipping to not available at this time.

  • We are located in Baldivis, Western Australia.

  • We are an online only retailer and are not open to the public.

    Should you wish to sample our Liesel’s Loop 100% 4ply cotton range, you can order a colour swatch. This will take the guesswork out of the colours, texture, and quality of our range prior to purchase.

  • You can reach out to us anytime via our contact page, email or message us on our socials.

    We aim to respond quickly - usually with one business day.

    If we need to, we will call you directly if you have provided a contact number.

  • Yes! Our Liesel’s Loop cotton yarn is certified to the OEKO‑TEX® Standard 100.

    This certification confirms that the yarn has been independently tested for harmful substances and meets strict safety criteria, ensuring it’s completely safe for human use.

  • ‍Refund Policy – Yarn Purchases

    1.      Eligibility for Refunds

    • ‍Refunds are available for unsured yarn returned in its original condition (unwound, unwashed, and with all labels intact.

    • ‍ Items must be returned within 14 days of purchase. ‍

    ‍ ‍2.      Non-Refundable Items

    • ‍ Yarn that has been used, altered, or damaged after purchase.

    • ‍ ‍Gift cards and promotional items.

    ‍ ‍

    Process for Refunds

    Contact us at loopwithus@lieselsloop.com.au with your order number and reason for return.

    ‍ ‍1.      Once approved, returned shipping costs are the responsibility of the customer.

    ‍ ‍2.      Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the yarn.

    ‍ ‍